Thank you for your interests in our safe! I bet you made the smartest decision! Please contact info@eaglesafes.com with below information. 

1. Country & Region : We'll connect you to the most proper distributor near your place. 

2. Purpose of purchase : Business or Individual usage 

3. Interesting item : Model numbers will be great! We'll get back to you with the right information that you want! 

Please contact your distributors authorized by Sun Safes. Sun Safes provide codes only to our authorized distributors. For distributors' information, please contact info@eaglesafes.com with your country, region, model No. and serial No. (Model No. The serial No. can be seen at the back side of the safes.) But, if your safe has 'Key changeable combination dial' and if you had changed your personal codes, you need to call a locksmith to break the safe since there is no way to know the code for us. 

Please download User Manual at the download center on the support menu. You will be able to find one that matches with your safes among those various locks. If you have any problem in recognizing which one is right one, please contact info@eaglesafes.com with information of your country, region, model No. and serial No. (Model No. & serial No. can be seen at the back side of the safes.) 

Does the display shows ¡°Error¡± with constant buzzing sound? Wrong Try Lockout Penalty has been activated! If the incorrect code is entered 5 times in a row, the display will show ¡°Error¡±, the red light will illuminate, and a series of quick beeps will sound for approximately 3 minutes. The correct code cannot be entered until after this 3-minute delay. Try the correct code after the 3 minutes of short series of beeps stop. 

P.S.1 Nothing can make the safe stop ringing for the 3 min. once it starts beeping. The noise may stop when you take out the batteries, but it will beep again when you put batteries in. Please let it beep more than 3 min. and let me know if you still have problem.

P.S.2 But from the year 2016, most of our safes(only except for Lucell 1000, 2000, NPS) stop ringing immediately when you enter the correct code.

1) Please check if the alarm is ringing with error sign at the LCD window. 

2) Humidity can harm the electronic systems. Please check if the surroundings has been humid, or someone wiped out the safe with water or any liquid detergent. Even you didn't clean the electronic lock itself, the liquid detergent can flow into the lock system along the safe surface. 

3) Check if any button was pushed down. In case any button is pushed down, you can't key in codes. 

Please exchange the batteries with new ones. If this doesn't work, please call your dealer. If you don't have any information on where you bought, please contact info@eaglesafes.com with information of your country, region, model No. and serial No. (Model No. & serial No. can be seen at the back side of the safes.)

Check if the batteries were inserted properly, or try changing batteries to new ones. Alka-line batteries are suggested.